Division of Consumer Services

The Division of Consumer Services is the state’s clearinghouse for consumer complaints, information and protection. The division regulates various businesses such as: Motor Vehicle Repair Shops, Charitable Organizations, Florida Do Not Call Program, Pawnbrokers, Health Studios, Sellers of Travel, Intrastate Movers, Professional Surveyors and Mappers, Sweepstakes / GamePromotions and Telemarketing. In addition, the division protects consumers and businesses from unfair and unsafe business practices across a wide range of market sectors, including gasoline, brake fluid, antifreeze, liquefied petroleum gas, amusement rides, and weighing and measuring devices. 

Consumer education is the main focus of the division. Along with the information provided through our Communications and Outreach center, which can be reached at 1-800-HELP-FLA (435-7352) or 1-800-FL-AYUDA (352-9832) en Español, thousands of educational brochures are distributed each year to individuals, civic groups, community organizations and schools. The division  offers speakers, at no cost, to participate in community meetings, conferences and meetings around the state.

Items of Interest

Mailing Address

Florida Department of Agriculture and Consumer Services
Division of Consumer Services
P.O. Box 6700
Tallahassee, FL 32399-6700