The Florida Department of Agriculture and Consumer Services maintains the Florida-specific "Do Not Call" list. Florida residents who do not wish to receive sales calls or sales texts may have their residential, mobile or paging device telephone number included on this list. Business numbers may not be included on the list.
It is unlawful to make telephone sales calls before 8 a.m. or after 9 p.m. local time or prevent transmission of the solicitor's name or telephone number to the party called. The use of auto dialers with pre-recorded messages is also not permitted in Florida. The most frequent violations of the Do Not Call law occur because a solicitor: failed to identify his or her true first and last names and the business on whose behalf he or she is soliciting immediately upon making contact; called a telephone number on the Do Not Call list (subscriber); made a pre-recorded sales call to either a subscriber or non-subscriber.
Florida Do Not Call Statute - Telephone solicitation, the complete Florida Statute.
Exemptions to the Florida Do Not Call Law
Some unsolicited sales calls are exempt from the provisions of the law. Solicitors may make calls, when:
- A prior or existing business relationship exists.
- In response to an express request of the person called.
- From a newspaper publisher.
- In connection with an existing debt or contract.
- A real estate agent responds to a yard sign or other advertisement.
Furthermore, some solicitations calls are not "telephonic sales calls" as defined in the statute because they typically are not selling a product or service. Generally, these calls are from:
- Charitable organizations seeking donations.
- Political candidates and political parties seeking donation.
- Research or survey companies seeking an opinion.
- Collection agencies trying to locate a debtor or collect on a debt.
If You Receive an Unwanted Sales Call or Text
Anyone who receives an unsolicited sales call should attempt to obtain as much information as possible from the caller and immediately report the violation to the department by calling 1-800-HELP-FLA (435-7352) and request a form via regular mail, download a Do Not Call Complaint Form [ ] or file a Do Not Call Online Complaint.
Unwanted sales texts should be preserved for assistance in completing the submission of a Do Not Text Complaint Form [ ].
If possible, try to include the following information about the caller:
- Name of the company
- Telephone number of the company
- Name of person making the call
- Date and time of call
- Products or services offered
- Exact text message received
The department has the authority to contact the solicitor and inform it of the requirements of the law. While the department does not resolve individual consumer problems, your complaint will help us investigate the company and could lead to an enforcement action. If the offender does not comply with the law and the Department seeks legal action, the law provides for civil penalties of up to $10,000 per violation and injunctive relief through the courts.
Do Not Call Online Complaint Form - File an online Florida Do Not Call complaint.
Do Not Call Complaint Form [ ] - Download the Florida Do Not Call Complaint Form and remit by mail.
Do Not Text Complaint Form [ ] - Download the Florida Do Not Text Complaint Form and remit by mail.