Florida Department of Agriculture and Consumer Services

Florida Do Not Call

The Florida Department of Agriculture and Consumer Services (FDACS) maintains the state's Do Not Call List. Florida residents who do not wish to receive sales calls or texts may have their residential, mobile or paging device telephone number included on this list.

Effective July 1, 2013, a telephone solicitor may not initiate an outbound telephone call to a consumer who has previously communicated to the telephone solicitor that they do not wish to receive an outbound telephone call:

  • Made on behalf of the seller whose goods or services are being offered; or
  • Made on behalf of a charitable organization for which a charitable contribution is being solicited.

Businesses and charities are required to maintain a list of consumers who have made a Do Not Call request, and it is a violation to call a consumer who has asked to be placed on the company's do not call list.

Effective July 1, 2014, the Florida No Sales Solicitation Act added specific language to prohibit unwanted sales texts. 

Frequently Asked Questions

Select a question below to expand the answer.

Can I order the Florida Do Not Call List online?

Yes. You can order, pay by credit card and download the list online.

Can I order the Florida Do Not Call List by mail?

Yes. Use the Do Not Call List Order Form [ Adobe PDF Document ]. Please complete the form, attach a check or money order and send to the appropriate address found on the order form. After FDACS receives your order, it will take approximately two weeks for you to receive the Do Not Call List.

Can I order the Florida Do Not Call List over the phone?

No. You may purchase the list online by credit card and immediately download the currently available quarter or complete a  Do Not Call List Order Form [ Adobe PDF Document ] and submit by mail.

Can a business pay for an order by credit card?

Yes. You can pay for the Florida Do Not Call List by credit card for online transactions only. Once your payment is made, you can immediately download the list to your computer.

Does FDACS send out renewal notices to businesses when their subscriptions run out?

No. It is the responsibility of each business to keep its subscriptions updated with the latest quarter.

If I pay for a yearly subscription by mail, do I need to contact FDACS each quarter to receive the list?

No, we will send out the list automatically until your subscription runs out.

If I pay for a yearly subscription online, when will the quarterly list be available?

The list will be available online approximately 30 days before the quarter begins.

What format is the list provided in?

The Florida Do Not Call List is provided in an ASCII format.

If I purchase the national list, do I have to purchase the state list?

Yes.

How often are the lists updated?

The state of Florida's Do Not Call List is updated quarterly. 

Does the list have names and addresses?

No. The list contains only phone numbers for the specific area codes that you order.

What is the difference between the telephone solicitation law and the Florida Telemarketing Act?

The telephone solicitation (Do Not Call) law requires FDACS to produce a list of telephone numbers of subscribers who do not wish to receive solicitation calls for the sale of consumer goods or services. It requires certain disclosures and prohibits the use of an automated solicitation device with a recorded message. The Florida Telemarketing Act requires non-exempt businesses that solicit the sale of consumer goods or services to be licensed. 

What hours can a telemarketer call or text?

Calls and texts are permitted from 8 a.m. through 9 p.m., local time.

What are the majority of Do Not Call violations for?

The most frequent violations occur because the solicitor:

  • Failed to identify their true first and last names and the business on whose behalf they are soliciting immediately upon making contact,
  • Called a telephone number on the Do Not Call List, or
  • Made a prerecorded sales call without the consumer's consent.

Review subsections  501.059(2), (4) and (7), Florida Statutes.

What are the penalties for a Do Not Call violation?

The civil penalty shall not exceed $10,000 per violation; however, FDACS may seek other relief, including injunctive relief.

Review Section 501.059(8), Florida Statutes.

If a person on the Do Not Call List has their home for sale by owner, may I call them?

If they have a sign posted in their yard or other form of advertisement that they have placed, then you may call them. However, the National Do Not Call program also requires that you have a client that is interested in the property before contacting the owner (The national Do Not Call law would then supersede Florida law). 

Must I provide my name when calling consumers?

Yes. Any telephone solicitor who makes unsolicited sales calls must identify themselves by their true first and last name and the business on whose behalf they are calling immediately upon making contact with a consumer.

Are mobile numbers included on the Do Not Call List?

Yes. Mobile (cellular), residential and telephonic paging device numbers are listed.

May I call consumers that I have previously done business with?

Yes. However, the National Do Not Call program requires that the prior business relationship be within 18 months of the phone call. Again, this would supersede Florida law, which has no time frame established.

Are auto dialers allowed?

If an automated system is used for the selection or dialing of telephone numbers or the playing of a recorded message when a connection is made to the number called, then NO, you may not use an auto dialer.

However, an automated dialing system may be used if:

  • You leave a live message and the messages are solely in response to calls initiated by the person the auto dialer has called,
  • The telephone numbers selected have been screened to exclude subscribers of the current Do Not Call List, or
  • The call is made concerning goods or services that have been previously ordered or purchased.

Do I have to order the Do Not Call List if I received an affidavit of exemption as a telemarketer?

The telemarketing program and the Do Not Call program are two separate statutes. You may be exempt as a telemarketer; however, if you are selling a good or service via telephone then you should consider purchasing the Do Not Call List to avoid violations of Section 501.059, Florida Statutes.